Protecting patron privacy : a LITA guide

Although privacy is one of the core tenets of librarianship, technology changes have made it increasingly difficult for libraries to ensure the privacy of their patrons in the 21st century library. This authoritative LITA Guide offers readers guidance on a wide range of topics, including - Foundations of privacy in libraries - Data collection, retention, use, and protection - Laws and regulations - Privacy instruction for patrons and staff - Contracts with third parties - Use of in-house and internet tools including social network sites, surveillance video, and RFID

• Foreword p. vii James LaRue
• Preface p. ix
• 1 Introduction p. 1 Bobbi L. Newman and Bonnie Tijerina
• 2 Foundations of Privacy in Libraries p. 7 Michael Zimmer and Bonnie Tijerina
• 3 Privacy Law and Regulation p. 23 Michael Zimmer and Deborah Caldwell-Stone
• 4.1 Use, Security, and Ethics of Data Collection: Data Collection, Retention, Use, and Security p. 35 Matt Beckstrom
• 4.2 Use, Security, and Ethics of Data Collection: Risks, Benefits, and User Privacy: Evaluating the Ethics of Library Data p. 43 Andrew D. Asher
• 5 Third-Party Services in Libraries p. 57 William Marden
• 6 Library Tools: Social Network Sites, Surveillance, RFID p. 85 Julie L. Oborny
• 7.1 Privacy Training for Staff and Patrons: The Data Privacy Project at Brooklyn Public Library p. 105 Melissa Morrone
• 7.2 Privacy Training for Staff and Patrons: Privacy Initiatives at The City University of New York (CUNY) p. 117 Stefanie Havelka and Martha Lerski
• 8 Conclusion p. 131 Bonnie Tijerina
• Index p. 135
• About the Editors and Contributors p. 139