Public library administration transformed : developing the organization and empowering users

Public libraries have historically faced challenges as viable units in local government. As society struggles with issues related to the scope and effectiveness of government, librarians must ask, "How and why will communities support public libraries in the 21st century?" Public Library Administration Transformed covers public library administration in a comprehensive and detailed manner Chapters cover: -administrative functions of the library -public finance -administrative law -library governance -human resources -leadership -strategic planning -program management and evaluation -marketing and public relations -intergovernmental relations -cooperative government The discipline of public administration develops skills that are vital to successful libraries. Grounded in the context of public administration, this book provides a framework for future library services, focusing on effective public sector skills, organizational and service innovation, information technology, readers, and the full range of library constituents. Suitable for use in public library classes, exam copies are available to qualified instructors of such courses upon request.

• List of Figures p. xi
• Preface p. xiii
• References p. xvii
• Acknowledgments p. xix
• 1 Public Library Service in the United States: Historical and Current Perspectives p. 1
• Historical Overview p. 2
• Public Attitudes as Revealed in Pew Research Center's Libraries 2016 p. 11
• Library Mission Statements p. 13
• Defining Characteristics of Public Libraries p. 15
• For Reflection and Discussion p. 16
• References p. 17
• 2 Administrative Functions of the Library p. 19
• Organizational Functions, Roles, and Responsibilities p. 19
• Facilities Management, Maintenance, and Planning p. 21
• Inventory p. 23
• Information Technology p. 25
• Library Security p. 26
• Employee Emergency Procedures p. 28
• Risk Management p. 29
• Contract Management p. 30
• Licenses for Electronic Information Services p. 32
• Grants Management p. 34
• Records Management p. 37
• Data and Statistics p. 40
• Takeaway Concepts p. 42
• For Reflection and Discussion p. 42
• References p. 43
• Additional Reading p. 44
• 3 Public Finance p. 47
• Revenue p. 48
• Budget Process p. 51
• Fiscal Management p. 54
• Audits p. 55
• Budget Reports p. 58
• Takeaway Concepts p. 60
• For Reflection and Discussion p. 61
• References p. 61
• Additional Reading p. 61
• 4 Administrative Law p. 63
• Overview p. 63
• Administrative Rulemaking p. 67
• Federal Laws p. 70
• State and Local Laws p. 76
• Policies and Procedures p. 81
• Takeaway Concepts p. 84
• For Reflection and Discussion p. 84
• References p. 84
• Additional Reading p. 85
• 5 Library Governance p. 87
• Organizational Structure p. 87
• Boards of Trustees p. 91
• Friends of the Library p. 99
• Lobbying and Advocacy p. 101
• Takeaway Concepts p. 106
• For Reflection and Discussion p. 106
• References p. 107
• Additional Reading p. 108
• 6 Human Resources p. 111
• Federal and State Laws p. 114
• Recruitment and Hiring p. 117
• Compensation and Benefits p. 119
• Staffing p. 121
• Workplace Diversity p. 123
• Performance Management p. 125
• Employee Bargaining Units p. 127
• Volunteer Staff p. 129
• Managing Staff in the Public Sector p. 130
• For Reflection and Discussion p. 131
• References p. 131
• Additional Reading p. 132
• 7 Facilitative Leadership p. 135
• Leadership Models p. 135
• Communication Skills p. 140
• Collaborative Problem Solving, Negotiation, and Mediation p. 142
• Meeting Management p. 145
• Takeaway Concepts p. 149
• For Reflection and Discussion p. 150
• References p. 150
• Additional Reading p. 152
• 8 Strategic Planning p. 155
• Managing Change p. 155
• Planning Models p. 157
• Disaster Planning p. 168
• Technology Planning p. 170
• Collection Development Planning p. 171
• Facilities and Space Planning p. 172
• Takeaway Concepts p. 173
• For Reflection and Discussion p. 174
• References p. 174
• Additional Reading p. 176
• 9 Program and Project Management and Evaluation p. 177
• Programs p. 178
• Projects p. 195
• For Reflection and Discussion p. 199
• References p. 199
• 10 Marketing and Public Relations p. 201
• Elements of a Market Orientation p. 202
• Public Relations p. 207
• Online Social Media in Publicity and Marketing p. 209
• Profile of Whatcom County Library's "My Modern Library" Campaign p. 212
• Takeaway Concepts p. 216
• For Reflection and Discussion p. 216
• References p. 217
• 11 Networks and Partnerships p. 219
• Interlocal Collaboration p. 219
• The Networked Future p. 234
• For Reflection and Discussion p. 235
• References p. 235
• Additional Resources p. 236
• Additional Reading p. 239
• 12 Innovative Services and Community Partnerships p. 243
• Profiles of Innovative Library Programs p. 244
• Fostering Partnerships p. 251
• For Reflection and Discussion p. 253
• References p. 253
• Index p. 255
• About the Authors p. 269