Managerial leadership for librarians : thriving in the public and nonprofit world

cover image

Where to find it

Information & Library Science Library

Call Number
Z678 .E925 2017
Status
Available

Authors, etc.

Names:

Summary

Putting library management into the unique context of the not-for-profit world, this work offers you invaluable guidance on how to manage your library effectively.

Managing a library presents a significantly different challenge than managing a small business, a corporation, or even a school or charity organization. To be effective managers and excel in their careers, librarians must understand their unique position in the social landscape and leverage that role to become influential leaders. This guide shows librarians how to make the most of their inherent skills and develop new leadership strengths in order to become better library managers, advance their careers, and sustain their libraries--in spite of changing environments and shrinking budgets.

The book examines many facets of managerial leadership, defines what managerial leadership is, and describes how to assess and increase leadership skills. The chapters also identify the constraints unique to libraries and explain how you can develop positive relationships with government boards, turn a vision into a practical strategic plan, and exercise fiscal control. You will gain invaluable knowledge about fund raising, developing political skills, advocacy and lobbying, and legal and ethical concerns, specifically in the library environment. The final section of the book is devoted to people skills--understanding yourself and others, developing staff, collaboration, negotiation, meetings and presentations, and creating future success.

Contents

  • Tables p. xiii
  • Preface p. xv
  • Chapter 1 Why Nonprofit and Public Sectors Matter for Library Information Service Managers p. 1
  • General Sector Differences p. 2
  • Public Sector Organizations p. 3
  • Nonprofit Organizations p. 6
  • What Works and What Does Not? p. 8
  • Chapter 2 Leading p. 11
  • Basic Leadership Theories p. 13
  • Leadership Skills p. 15
  • Assessing Your Interest in Being a Leader-Manager p. 18
  • You Can Develop Leadership Skills That May Not Be Natural for You p. 20
  • Pitfalls for Leader-Managers p. 22
  • Leadership Constraints p. 23
  • Common Managerial Challenges p. 25
  • Managing and Implementing Change p. 26
  • Training and Developing Staff p. 26
  • Being an Attorney of Sorts p. 27
  • Doing More with Less p. 27
  • Moving Ahead in Management p. 28
  • Time Management p. 29
  • Conceptual Skills p. 30
  • Keys to a Successful Career p. 30
  • Chapter 3 Communication and Persuasion p. 33
  • Essential for Personal and Organizational Success p. 34
  • Power of Persuasion p. 35
  • Oral and Written Communication p. 36
  • Communication Groups p. 36
  • Communicating with Staff p. 38
  • Communicating Outside Your Unit p. 39
  • Vendors and Suppliers p. 40
  • Governing and Advisory Boards p. 40
  • Maintenance and Service Personnel p. 41
  • Professional Colleagues Elsewhere p. 42
  • Parent Organization Staff p. 42
  • Service Users p. 43
  • Funding Bodies p. 46
  • Granting Agencies p. 46
  • Donor Groups p. 47
  • Society at Large and Taxpayers p. 47
  • Listening-Key to Successful Communication p. 48
  • Barriers to Effective Listening p. 49
  • Nonverbal Communication p. 50
  • E-Communication p. 52
  • Email p. 52
  • Websites p. 53
  • Blogs p. 54
  • Facebook p. 54
  • Thoughts on the Power of Persuasion p. 55
  • Chapter 4 Authority, Influence, and Power p. 59
  • Authority p. 60
  • Power p. 62
  • Who Has the Power? p. 66
  • Accountability and Responsibility p. 68
  • Importance of Empowerment p. 71
  • Chapter 5 Advisory and Governing Boards p. 75
  • Role of Boards p. 76
  • Board Responsibilities p. 79
  • Fiscal Responsibilities p. 80
  • Policy Setting p. 83
  • Meetings p. 85
  • Understanding Board Relationships p. 88
  • Senior Manager Relationships p. 88
  • Relationships with Library Staff p. 90
  • Relationships beyond the Library p. 91
  • Assessment p. 93
  • Chapter 6 Vision, Mission, Planning, and Strategy p. 97
  • Vision Statements p. 101
  • Strategy and Planning p. 104
  • Goals p. 106
  • Objectives p. 107
  • Priorities p. 108
  • Strategic Management p. 110
  • Chapter 7 Changing Environment-Why It Matters p. 115
  • Managing Change p. 117
  • Environment p. 120
  • Inner Sphere p. 120
  • Outer Sphere p. 123
  • Learning about the Service Community p. 125
  • Methods for Assessing Demographics p. 127
  • Creating a Scanning Program p. 129
  • Chapter 8 Assessment, Coordination, and Quality p. 133
  • Assessment p. 135
  • Engaging Stakeholders in Assessment Projects p. 136
  • Assessment, Outcomes, and Control p. 137
  • Outcomes and Meaningful Measures p. 140
  • Cost Analysis p. 140
  • Work Analysis p. 142
  • Tools for Assessing Performance p. 143
  • Benchmarking p. 143
  • User Surveys p. 144
  • Six Sigma p. 145
  • Balanced Scorecard p. 146
  • Quality Service p. 146
  • Why Outcomes Assessment? p. 147
  • Chapter 9 Fiscal Matters p. 153
  • Public and Nonprofit Budgeting versus For-Profit p. 154
  • Basic Budgetary Process p. 158
  • Managerial Leadership in Budgeting p. 161
  • Budget Leadership p. 163
  • Assessing and Setting Realistic Financial Needs p. 164
  • Budgeting Politics p. 167
  • Budgeting in Multijurisdictional Environments p. 168
  • Chapter 10 Fundraising p. 171
  • Fundraising Basics p. 173
  • Who Gives? p. 174
  • Why They Give p. 175
  • When Do People Give? p. 176
  • Donor Relations p. 179
  • Fundraising Ethics p. 180
  • Grants p. 181
  • Managerial Leadership Challenges and Referenda Issues p. 184
  • Chapter 11 Managing Projects p. 187
  • Projects in the Public Sector p. 189
  • Managerial Skills and Projects p. 189
  • Projects Methodologies p. 191
  • Traditional Method p. 191
  • Initiation p. 191
  • Planning p. 192
  • Implementing p. 193
  • Control p. 194
  • Closing p. 195
  • PRINCE2 p. 195
  • Directing p. 196
  • Initiating p. 197
  • Planning, Controlling, Monitoring, Closing p. 197
  • Projects Do Fail p. 197
  • Project Management Software p. 199
  • Chapter 12 Advocacy, Lobbying, Marketing, and Public Relations p. 203
  • Advocacy p. 205
  • Just What Is Advocacy? p. 205
  • Planning for Advocacy p. 206
  • Lobbying p. 208
  • What Is Legal Lobbying for Libraries? p. 208
  • Marketing p. 210
  • Branding p. 212
  • Public Relations p. 213
  • Social Media p. 214
  • Policy Issues p. 215
  • Chapter 13 Political Skills p. 219
  • Personal Political Skills p. 220
  • Organizational Politics p. 223
  • Why Not Try to Control Office Politics? p. 225
  • Reducing or Controlling Office Politics p. 226
  • Good Organizational Politics p. 227
  • Partisan Politics p. 228
  • Intra-Staff Partisan Politics p. 230
  • Chapter 14 Legal Aspects p. 233
  • Forming a Library p. 234
  • Impact on Services p. 237
  • Impact on Operations p. 238
  • Impact on Users p. 241
  • Service Animals p. 242
  • Disruptive Behavior p. 242
  • User Privacy and Confidentiality p. 243
  • Impact on Staff p. 246
  • Progressive Discipline p. 247
  • Sexual Harassment p. 248
  • Substance Abuse and More p. 249
  • Impact on Collaboration p. 250
  • Liability p. 251
  • Malpractice p. 252
  • Chapter 15 Ethics in the Workplace p. 255
  • More Nuanced Than You Might Think p. 256
  • Personal Value System p. 257
  • Ethical Concepts p. 258
  • Professional Ethics Codes p. 260
  • Workplace Ethics and Values p. 262
  • Chapter 16 Understanding Oneself and Others p. 269
  • Emotional Intelligence p. 271
  • Staffing Differences across Sectors p. 272
  • Workplace Behavior, Staffing, and Managers p. 275
  • Labor Union and Collective Bargaining Issues p. 280
  • Motivating Staff p. 282
  • Motivation and Retention p. 285
  • When and How to Delegate p. 286
  • Chapter 17 Training and Developing Staff p. 291
  • Differences between Training, Coaching, and Developing p. 292
  • Identifying Current Training Needs p. 293
  • General Training Needs p. 294
  • Ongoing Training p. 295
  • Coaching and Monitoring p. 296
  • Staff Development p. 297
  • Learning Organizations p. 301
  • Creating a Continuous Learning Environment p. 302
  • Options for Saving Limited Training and Development Funds p. 304
  • Mentoring p. 304
  • Teams p. 307
  • Chapter 18 Collaboration p. 309
  • Why Collaboration Is a Necessity in Today's World p. 311
  • Creating a Collaborative Environment p. 312
  • Barriers to Collaboration p. 314
  • Collaborating in Your Library p. 315
  • Cross-Sector Collaboration p. 316
  • E-Collaboration p. 318
  • Collaborating via Social Media p. 319
  • Chapter 19 Negotiation p. 325
  • Conflict Management p. 326
  • Mediation p. 333
  • Negotiation Skills and Their Value p. 335
  • Chapter 20 Long-Term Career Success p. 341
  • Common Areas for Improvement p. 343
  • Meetings-The Seeming Life Blood of Organizations p. 346
  • Formal Presentations p. 349
  • The Pesky Ps p. 350
  • Visual Aids p. 352
  • Practice Is the Key p. 353
  • Written Presentations p. 354
  • Writing for Non-Work Audiences p. 355
  • Professional Publishing p. 356
  • Social Media as Presentation p. 359
  • Time to Say Goodbye p. 359
  • Index p. 363

Other details