Introduction -- Right to utility service -- Tenant strategies for maintaining service -- Metering issues : metering errors, master-metering, submetering, prepayment meters, advanced meters -- Payment issues : payment, security deposits, and late charges -- Grounds for termination of utility service and termination protections -- Utility affordability programs : description and implementation -- The Low Income Home Energy Assistance Program (LIHEAP) -- Weatherization and energy efficiency programs -- Utility allowances in subsidized housing -- Telecommunications -- Affordable water service -- Bankruptcy issues : when either the consumer or landlord files for bankruptcy -- Manufactured homes and utility service -- Due process protections for municipal and REC customers : unregulated deliverable fuels -- Appendices.
