Executive summary -- 1. The promise of technology: bold innovations or disappointing reinventions? -- 2. Big data: business, information, and a new hour in the information age -- 3. Personality traits of corporate librarians -- 4. The basics of library service: collect, organize, disseminate, and train -- 5. Knowledge workers and information professionals: partnerships for results -- 6. Emerging technologies that matter -- 7. The raw materials of the knowledge economy -- 8. Gaining a competitive advantage through corporate libraries and information professionals -- Case study: The importance of getting the research brief right: research basics from information professionals -- Case study: oral history as a knowledge management tool at Asphalt Institute -- Case study: Abbot Laboratories library: information services supporting business excellence -- Case study: AbbVie library: using basic skills to stay strategic for customers.