Creating inclusive library environments : a planning guide for serving patrons with disabilities

This planning guide will enable libraries to create and maintain a truly inclusive environment for all patrons.

• Preface p. vii
• Chapter 1 Introduction to Creating Inclusive Libraries p. 1
• Chapter 2 Writing Policies and Procedures p. 25
• Chapter 3 Setting Up Facilities p. 43
• Chapter 4 Training Library Staff p. 61
• Chapter 5 Maintaining Daily Operations p. 81
• Chapter 6 Collaboration and Outreach p. 107
• Chapter 7 Programming and Workshop Ideas p. 123
• Chapter 8 Accessible Resources and Technologies p. 147
• Chapter 9 Developing a User-Centered Culture p. 173
• Chapter 10 Keeping Up to Date p. 189
• About the Authors p. 207
• Index p. 209