Understanding teamwork in health care

A complete introductory guide to the principles and clinical application of teamwork in health care

Understanding Teamwork in Health Care emphasizes the essential competencies necessary to implement teamwork in health care in a complex hospital or primary care setting. Unlike similar books on the subject which are theoretical or policy-oriented, this text offers practical, real-world coverage.

Valuable for health care professionals seeking a thorough explanation of teamwork and for trainers working in hospitals or primary care settings; could also be used as a textbook. Mini-cases throughout the text help readers appreciate real-world application of principles Written to a level suited for the non-specialist

• Preface p. v
• Section I Healthcare Teams and Team Members
• 1 Work Teams and Teamwork Competencies p. 1
• 2 Types of Healthcare Teams p. 14
• 3 Roles, Education, and Values of Healthcare Professionals p. 35
• 4 Patients and Families in Healthcare Teams p. 57
• 5 Healthcare Administrators in Healthcare Teams p. 80
• Section II Working in Healthcare Teams
• 6 Effective Healthcare Teams p. 89
• 7 Competencies for Healthcare Team Members p. 113
• 8 Leading Healthcare Teams p. 124
• 9 Making Decisions in Healthcare Teams p. 143
• 10 Fostering Creativity in Healthcare Teams p. 157
• 11 Managing Conflict in Healthcare Teams p. 170
• 12 Sponsoring Healthcare Teams p. 182
• Section III Evaluating and Improving Healthcare Teams
• 13 Evaluating Healthcare Teams and Team Members p. 199
• 14 Training Healthcare Teams and Team Leaders p. 215
• 15 Building Healthcare Teams p. 225
• 16 Process Improvement in Healthcare Teams p. 236
• 17 Troubleshooting Healthcare Teams p. 249