Standards for programs providing civil pro bono legal services to persons of limited means.

Organized Pro Bono programs have existed in the United States for over a century, and provide options for those who may not have access to legal services. Due to the changing nature and the multiple types of Pro Bono programs the Standards for Programs Providing Civil Pro Bono Legal Services to Persons of Limited Means provides guidance on the necessary elements of an effective pro bono program. This includes finding volunteers, meeting the clients needs, and providing high quality service for volunteer lawyers and clients. Whether your program is new or already established, the Standards for Programs Providing Civil Pro Bono Legal Services to Persons of Limited Means provides the necessary tools to create a successful, effective, and efficient program."

Role and responsibility of governing body -- Membership of the governing body -- Programs that are part of a larger entity -- Infrastructure -- Program effectiveness -- Service delivery systems -- Outcomes and evaluation -- The initial contact -- Establishing the relationship -- Follow up -- The initial interaction -- Building a strong relationship with volunteers -- Volunteer deployment -- Ongoing relationships.