ch. 1. What is research? -- ch. 2. Comparative research traditions -- ch. 3. Research and theory building : its role in modern-day information studies -- ch. 4. Better practice and sound theories -- ch. 5. Models for research and practice -- ch. 6. Major research processes and the reporting of research -- ch. 7. Tools of the trade : techniques for social and cultural research -- ch. 8. Quantitative and qualitative methods in information: an introduction and guide to terms -- ch 9. Ethical and legal behavior in research -- ch. 10. Research literature, critical thinking, and reporting of research -- Addendum A. Preparing the research report and grant writing -- Addendum B. Multidiscinplinary background readings, research studies and online resources.