Electronic health records : how they work, what they document and how they advance patient care / Don Quackenbush -- Electronic health records : selecting the EHR solution and negotiating the licensing agreement / Lee Kim -- Regional extension centers : "boots on the ground" support of EHR technology in small physician practices / Nathan Gibson, Nicholas P. Heesters, Jr., and Adam Kehler -- Personal health records and patient portals : leveraging technology to empower and engage patients / Stephen A. Snyder -- Health information exchange : a critical foundation to improve health care value / Kate Berry and Jon Dimsdale -- Telemedicine : an expanding frontier in patient care / Mary P. Maiberger -- Electronic health and mobile health medical technology : platforms of innovation / Afia K. Asamoah [and 3 others] -- Medical devices in the digital age / David J. Sykeman [and 3 others] -- The role of social media in health care : the trend toward health care consumerism / Kathryn R. Coburn -- 9/11 : a personal experience / Linda V. Tiano -- Contingency planning for health plans and providers : lessons from 9/11 / Linda V. Tiano and Daly D.E. Temchine -- The evolution of HIPAA : protecting the privacy of individuals in their physician's office, in the hospital, at the lab, as a subject of research, and throughout the world / Arthur E. Peabody, Jr. -- Electronic health records : technology standards and incentives for meaningful use / Arthur E. Peabody, Jr. -- The federal data breach notification law for breaches of protected health information / Arthur E. Peabody, Jr. and Lucy J. Thomson -- Safety risks associated with EHRs : how real? / Arthur E. Peabody, Jr. -- Health care data breaches and information security : addressing threats and risks to patient data / Lucy L. Thomson -- Data encryption : essential to afford security and privacy in health care / Eric A. Hibbard -- Enforcement under HIPAA and HITECH : why you need to worry again about HIPAA / Sarah E. Swank -- Enforcing HIPAA in the age of electronic health records : the view of the Office of Civil Rights from its director / Leon Rodriguez.