IM and SMS reference services for libraries

cover image
  • Amanda Bielskas and Kathleen M. Dreyer.
  • Bielskas, Amanda, 1974- author
  • Chicago : ALA TechSource, an imprint of the American Library Association, 2012.
  • Book
  • Print

    • Where to find it

    Information & Library Science Library

    Call Number
    Z711.45 .B54 2012
    Status
    Available
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    Summary

    Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!

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    Contents

    Introduction -- Types of solutions available -- Planning -- Social mechanics -- Implementation -- Marketing -- Best practices -- Metrics -- Developing trends.

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    Other details

    Description:
    xii, 107 pages : illustrations ; 23 cm.
    Series:
    The tech set ; #19
    Published:
    Chicago : ALA TechSource, an imprint of the American Library Association, 2012.
    Language:
    English
    Notes:
    Includes bibliographical references (pages 95-102) and index.
    ISBN:
    9781555707828
    1555707823
    OCLC Number:
    781432074
    Other Identifiers:
    LCCN: 2012007204

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