Best practices for corporate libraries

In this book, experts in the field describe best practices based on their experiences in corporate libraries worldwide.

With information driving today's global economy, corporate librarians must become even more proactive in their daily assignments. Best Practices for Corporate Libraries will help them do just that through a series of papers that offer an international array of opinion and practice methods.

This book showcases current practices in corporate library functions and suggests best practices for current librarians. It also examines some of the changes in librarianship that have arisen from changes in how information is provided and how corporations are now organized. Topics covered include library service functions, return on investment, measurements and evaluation, collaboration, communication and outreach in corporations, managing changes in the corporation and in the library, and legal issues such as intellectual property concerns. Drawing from the experience of 25 contributors, the book includes chapters covering corporate libraries in the United States, United Kingdom, India, Barbados, and Nigeria.

• Illustrations p. ix
• Introduction p. xi Marjorie J. Porter and Sigrid E. Kelsey
• I Services and Facilities
• 1 From Reference Desk to Desk Set: The History of the Corporate Library in the United States and the UK before the Adoption of the Computer p. 3 Alistair Black
• 2 Libraries as Hubs in the New Workplace p. 25 Elliot Felix and Shirley Dugdale
• 3 Intellectual Property and the Corporate Library: Understanding Best Practices in Information Sharing in U.S. Organizations p. 47 Rebecca K. Miller
• 4 Collaboration in Corporate Libraries p. 65 Jobish Pachat and M. Manjula
• II Communication and Networking
• 5 User Feedback from Corporate Library Advisory Boards of STM Publishers: Useful Input for New Product Development, Pricing & Licensing and Relationship Building: A Summary of Experiences of Springer's Global Corporate Advisory Boards and a Summary of a ROI Study at Four Large R&D Companies p. 83 Chris C.P. Kluiters and Will Hires
• 6 The Rise of Unconferences for Professional Networking and Knowledge Sharing: A Case Study of "LibCampBangalore" p. 99 M. Nandeesha
• Appendices A-B  p. 111
• III Management
• 7 Corporate Outsourcing p. 117 Joyce Fedeczko and Deborah Schwarz
• 8 Systems Thinking for Success p. 129 Sara R. Tompson and Lorri A. Zipperer
• IV Marketing and Demonstrating Value
• 9 Best Practices for Aligning the Mission and Marketing the Services of the Corporate Library p. 153 Amy Affelt
• 10 Value Creation, Assessment, and Communication in a Corporate Library p. 167 Leifang He and Binu Chaudhuri and Deborah Juterbock
• 11 Measuring Value in Corporate Libraries p. 193 Valerie J. Ryder
• V Change Management and Reorganization
• 12 Application of Technology and Change Management in Staff Development p. 215 Sue Brewsaugh and Vicki Valleroy
• Appendices A-F  p. 224
• 13 Corporate Librarian's Survival Kit for Organizational Realignment p. 233 Valerie J. Ryder
• VI Current State of Libraries
• 14 Sustaining Corporate Libraries in Barbados: A Survey p. 255 Beverly Hinds and Judith Toppin
• 15 Patterns for Improving Web Use Quality by Corporate Libraries in Low-Income Countries p. 273 Samuel C. Avemaria Utulu and Adetoun Sote
• 16 Life as a Corporate Librarian at the Software Engineering Institute p. 293 Sheila L. Rosenthal and Melissa J. Harvey
• Glossary p. 317
• Marjorie Porter
• Index p. 327
• About the Editors and Contributors p. 333