Reference renaissance : current and future trends

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Where to find it

Information & Library Science Library

Call Number
Z711 .R4455 2010
Status
Available

Summary

Reference Renaissance provides an exciting array of outstanding reference endeavors that will help you to leverage staff resources and discover new ways to fully meet your users' diverse needs.

Contents

  • List of Tables, Figures, and Appendixes p. ix
  • Acknowledgments p. xiii
  • Introduction p. xv Marie L. Radford and R. David Lankes
  • Part I The State of Reference Services: An Overview
  • Reference in the Age of Wikipedia, or Not p. 3 David W. Lewis and Keynote Speaker
  • Theory Meets Practice: Educators and Directors Talk p. 17 Plenary Panel
  • Plenary Introduction p. 17
  • Remarks p. 17 R. David Lankes
  • Remarks p. 21 Carla J. Stoffle
  • Remarks p. 28 James LaRue
  • Remarks p. 34 Marie L. Radford
  • Part II What Research Tells Us about Reference
  • Section II.1 Virtual Reference p. 39
  • 1 Getting Better All the Time: Improving Communication and Accuracy in Virtual Reference p. 39 Marie L. Radford and Lynn Silipigni Connaway
  • 2 Balance of Power and Negotiation of Meaning in Virtual Reference Learning Environments p. 55 Mary Kickham-Samy
  • 3 Giving Users Options for Chat Reference: Effects of QuestionPoint's Instant Message Widget on Chat Traffic p. 71 Virginia Cole
  • Section II.2 Approaches, Values, and Philosophy of Reference Services p. 81
  • 4 Unconscious Cognition in the Genesis of Reference Queries p. 81 Glynn Harmon and Lynn Westbrook
  • 5 Systems-Centered versus User-Centered Librarianship: A Cognitive Sociological View p. 99 Hannah Kwon
  • 6 Reference Librarians' Personal Theories of Practice: A New Approach to Studying Reference Service p. 115 Amy VanScoy
  • Section II.3 Innovative Service Models p. 129
  • 7 New Route to an Old Resource: Facilitating Access to Library Research Guides for the Self-Serve Generation p. 129 Stephanie Alexander and Jennifer Gerke and Kathryn Lage
  • 8 Meeting Users' Needs through New Reference Service Models p. 153 Kay Ann Cassell
  • Part III Reference in Action: Reports from the Field
  • Section III.1 Virtual Reference p. 163
  • 9 Apples and Oranges: Creating a Hybrid Virtual Reference Service with Proprietary Chat Reference Software and Free Instant Messaging Services p. 163 Lorrie Evans and Nina McHale and Karen Sobel
  • 10 California's AskNow Law Librarian Service p. 175 Ralph Stahlberg and Mary Pinard
  • 11 Expanding Service and Enhancing Learning: Preliminary Report on a Novel Virtual Reference Collaboration p. 183 Andrea Wright and Feili Tu
  • Section III.2 Search Engines and Virtual Tools p. 203
  • 12 You Virtually Can't Miss Us: Harnessing Virtual Tools to Enhance the Quality of Our Reference Services p. 203 Judy Ng and Ivy Lee Huey Shin and Yit Chin Chuan
  • 13 Google 2.0: Benefits and Burdens p. 215 Wayne Bivens-Tatum
  • 14 Stayin' Alive in the Google Age: Adding Custom Search Engines for Better Internet Results p. 227 Lilia Murray
  • Section III.3 Innovative Service Models and Marketing p. 239
  • 15 Innovations from the Inside Out p. 239 Lisa A. Ancelet and Lorin Flores Fisher
  • 16 Neoreference: Looking for New Models in Response to Disjunctive Change p. 249 Susan Beatty and Helen Clarke
  • 17 Drawing in the Community for Reference Services at Wilkinson Public Library in Telluride, Colorado p. 261 Sarah Lawton
  • 18 You Bought It, Now Sell It: Creating a Reference Renaissance in the Public Library by Marketing Collections and Services p. 269 Bernadine Goldman and Lizzie Eastwood and Karen Long
  • Section III.4 Staff Development and Training p. 279
  • 19 Utilizing New Staff Training Initiatives to Develop and Implement Reference Competencies at the University of Nevada, Las Vegas Libraries p. 279 Victoria Nozero and Sidney Lowe
  • 20 Reference Training through a Co-mentoring program p. 287 Louise Klusek and Christopher Tuthill
  • About the Editors and Contributors p. 299
  • Index p. 309

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