Reference Renaissance provides an exciting array of outstanding reference endeavors that will help you to leverage staff resources and discover new ways to fully meet your users' diverse needs.
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Introductionp. xvMarie L. Radford and R. David Lankes
Part IThe State of Reference Services: An Overview
Reference in the Age of Wikipedia, or Notp. 3David W. Lewis and Keynote Speaker
Theory Meets Practice: Educators and Directors Talkp. 17Plenary Panel
Plenary Introductionp. 17
Remarksp. 17R. David Lankes
Remarksp. 21Carla J. Stoffle
Remarksp. 28James LaRue
Remarksp. 34Marie L. Radford
Part IIWhat Research Tells Us about Reference
Section II.1Virtual Referencep. 39
1Getting Better All the Time: Improving Communication and Accuracy in Virtual Referencep. 39Marie L. Radford and Lynn Silipigni Connaway
2Balance of Power and Negotiation of Meaning in Virtual Reference Learning Environmentsp. 55Mary Kickham-Samy
3Giving Users Options for Chat Reference: Effects of QuestionPoint's Instant Message Widget on Chat Trafficp. 71Virginia Cole
Section II.2Approaches, Values, and Philosophy of Reference Servicesp. 81
4Unconscious Cognition in the Genesis of Reference Queriesp. 81Glynn Harmon and Lynn Westbrook
5Systems-Centered versus User-Centered Librarianship: A Cognitive Sociological Viewp. 99Hannah Kwon
6Reference Librarians' Personal Theories of Practice: A New Approach to Studying Reference Servicep. 115Amy VanScoy
Section II.3Innovative Service Modelsp. 129
7New Route to an Old Resource: Facilitating Access to Library Research Guides for the Self-Serve Generationp. 129Stephanie Alexander and Jennifer Gerke and Kathryn Lage
8Meeting Users' Needs through New Reference Service Modelsp. 153Kay Ann Cassell
Part IIIReference in Action: Reports from the Field
Section III.1Virtual Referencep. 163
9Apples and Oranges: Creating a Hybrid Virtual Reference Service with Proprietary Chat Reference Software and Free Instant Messaging Servicesp. 163Lorrie Evans and Nina McHale and Karen Sobel
10California's AskNow Law Librarian Servicep. 175Ralph Stahlberg and Mary Pinard
11Expanding Service and Enhancing Learning: Preliminary Report on a Novel Virtual Reference Collaborationp. 183Andrea Wright and Feili Tu
Section III.2Search Engines and Virtual Toolsp. 203
12You Virtually Can't Miss Us: Harnessing Virtual Tools to Enhance the Quality of Our Reference Servicesp. 203Judy Ng and Ivy Lee Huey Shin and Yit Chin Chuan
13Google 2.0: Benefits and Burdensp. 215Wayne Bivens-Tatum
14Stayin' Alive in the Google Age: Adding Custom Search Engines for Better Internet Resultsp. 227Lilia Murray
Section III.3Innovative Service Models and Marketingp. 239
15Innovations from the Inside Outp. 239Lisa A. Ancelet and Lorin Flores Fisher
16Neoreference: Looking for New Models in Response to Disjunctive Changep. 249Susan Beatty and Helen Clarke
17Drawing in the Community for Reference Services at Wilkinson Public Library in Telluride, Coloradop. 261Sarah Lawton
18You Bought It, Now Sell It: Creating a Reference Renaissance in the Public Library by Marketing Collections and Servicesp. 269Bernadine Goldman and Lizzie Eastwood and Karen Long
Section III.4Staff Development and Trainingp. 279
19Utilizing New Staff Training Initiatives to Develop and Implement Reference Competencies at the University of Nevada, Las Vegas Librariesp. 279Victoria Nozero and Sidney Lowe
20Reference Training through a Co-mentoring programp. 287Louise Klusek and Christopher Tuthill
About the Editors and Contributorsp. 299
Indexp. 309
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Chapters updated from original presentations at the Reference Renaissance: Current and Future Trends conference, sponsored by the Bibliographical Center for Research of Aurora, Colorado, and Reference and User Services Association, a Division of the American Library Association, August 4-5, 2008. Includes bibliographical references and index.