About face 3 : the essentials of interaction design

This completely updated volume presents the effective and practical tools you need to design great desktop applications, Web 2.0 sites, and mobile devices. You'll learn the principles of good product behavior and gain an understanding of Cooper's Goal-Directed Design method, which involves everything from conducting user research to defining your product using personas and scenarios. Ultimately, you'll acquire the knowledge to design the best possible digital products and services.

• 1 Goal-Directed Design
• 2 Implementation Models and Mental Models
• 3 Beginners, Experts, and Intermediates
• 4 Understanding Users: Qualitative Research
• 5 Modeling Users: Personas and Goals
• 6 The Foundations of Design: Scenarios and Requirements
• 7 From Requirements to Design: the Interaction Framework and Design Refinement
• 8 Patterns and Principles
• 9 Platform and Posture
• 10 Orchestration and Flow
• 11 Eliminating Excise
• 12 Making Software Considerate and Smart
• 13 Metaphors and Idioms
• 14 Visual Interface Design
• 15 Searching and Finding: Improving Data Retrieval
• 16 Understanding Undo
• 17 Rethinking Files and Save
• 18 Improving Data Entry
• 19 Selection, Direct Manipulation and Mouse Interactions
• 20 Window Behaviors
• 21 Controls
• 22 Menus
• 23 Toolbars and ToolTips
• 24 Dialogs
• 25 Errors, Alerts, and Confirmation
• 26 Designing for Different Needs
• Afterword
• Appendix A Design Principles
• Appendix B Bibliography