Convergence and collaboration of campus information services

Convergence and collaboration enable an academic library to be more fully engaged with its campus. In its simplest form, convergence is defined as joint activities of a campus's units to further their shared mission of supporting teaching, learning, and inquiry. Convergence, which involves collaboration in both organizational structures and service delivery, leads to users benefiting from contact with individuals who have relevant expertise. Collaboration also may lead to convergence of collections, thereby enhancing library service to an institution's constituents.

Specific examples of convergence/collaboration include centers for teaching excellence, tutor and writing centers, information arcades, facilities for multi-media production and delivery, information and learning commons, cafes, photocopying centers; centers for distance education, participation in the use of course management software (e.g., Blackboard) to make library resources available to classes digitally and to make students more information literate, publishing (e.g., university presses and digital collections, including institutional repositories), counseling and career centers, and services for students for whom English is a secondary language (mostly in community colleges).

For anyone interested in how academic libraries can be more closely tied to the various missions of the colleges/universities in which they reside.

• Illustrations p. ix
• Preface p. xi
• 1 Introduction p. 1 Peter Hernon and Ronald R. Powell
• Literature Review p. 2
• Study Objectives p. 3
• Procedures p. 3
• Questionnaire Findings p. 5
• Site Visits p. 12
• Conclusion p. 12
• Notes p. 14
• Appendix The Eleven Case Studies p. 16
• Case Studies
• 2 Innovation Is an Ongoing Process: Collaboration at the University of California-Irvine p. 35 Carol Ann Hughes
• Convergence p. 37
• Technological Convergence p. 38
• Programmatic Convergence p. 44
• Conclusion p. 47
• Notes p. 47
• 3 Sowing an Old Field with a New Crop: Collaborative Services of Libraries and Other Campus Units p. 49 Richard W. Meyer and Tyler O. Walters
• Part I Recognizing Motivators p. 50
• Part II Reshaping Facilities p. 52
• Part III Refocusing Services p. 57
• Conclusion p. 61
• 4 From Isolation to Engagement: Strategy, Structure, and Process p. 63 Barbara J. Kriigel and Timothy F. Richards
• Creating the Conditions for Success p. 63
• Changes in Organizational Structure p. 66
• Organizational/Staff Development p. 70
• Campus Outreach Programs p. 72
• Conclusion p. 77
• Appendix University of Michigan-Dearborn, Mardigian Library p. 78
• 5 Convergence and Collaboration in Information Services at the University of Calgary p. 81 Darlene Warren
• Convergence of Library, Museum, Archives, and Press p. 82
• Collaborations p. 84
• Planning and Strategic Transformation p. 91
• Building for the Future, from Information Commons to Learning Commons p. 97
• Conclusion p. 98
• Notes p. 98
• 6 The Library as Model of Integrated Student-centered Academic Support Enterprise p. 101 Jay Schafer and Anne C. Moore
• Creating the Learning Commons: Collaboration across the Campus Organization p. 102
• Other Campus Agencies Have Been Integral to the Creation and Success of the Learning Commons p. 104
• Pedagogy and Faculty p. 107
• Student and Academic Support p. 114
• Internal Library Operations p. 120
• Future Initiatives p. 123
• Conclusion p. 123
• Note p. 124
• 7 The University of Georgia Student Learning Center p. 125 Florence E. King and Carla Wilson Buss and Nadine Cohen and Deborah Stanley and Elizabeth White
• History and Development of the SLC p. 127
• The Future p. 137
• Conclusion p. 138
• Notes p. 139
• 8 From Faction to Fusion: The Columbia University Libraries as Information Services Enterprise p. 141 James Neal
• Organizational Context p. 141
• Converging Units p. 143
• Compelling Trends p. 145
• Conclusion p. 149
• 9 Libraries and Convergence at Yale p. 151 Alice Prochaska
• Curriculum Reform and the Growth of Interdisciplinary Studies p. 152
• Research Support and the Exposure of Collections p. 155
• Changing Configurations of Space p. 157
• Conclusion: The University and Its Communities p. 159
• Notes p. 160
• 10 The Poetry Center at Suffolk University p. 163 Fred Marchant and Robert E. Dugan
• The Gift p. 163
• Convergence p. 167
• Strategies p. 170
• The Results p. 171
• Intentio Dilato (Convergence Expanded) p. 173
• Conclusion p. 174
• Notes p. 175
• 11 Collaborative Initiatives to Deliver Agricultural Information p. 177 Barbara S. Hutchinson and Jeanne L. Pfander and George B. Ruyle
• The Agriculture Network Information Center: A Model Alliance p. 180
• The University of Arizona AgNIC Experience: A Collaborative Web Site for Rangeland Management p. 185
• Conclusion: Lessons Learned from the AgNIC and Western Rangelands Collaborations p. 192
• Notes p. 194
• Conclusion
• 12 Other Perspectives and Concluding Thoughts p. 201 Peter Hernon and Ronald R. Powell and Amy F. Fyn
• Perspectives of Non-librarians p. 202
• Conclusion p. 209
• Notes p. 211
• Bibliography p. 213
• Index p. 223
• About the Editors and Contributors p. 233