Business and professional communication : principles and skills for leadership

This comprehensive book focuses on the core concepts and skills of business and professional communication, with an emphasis on leadership for today's global workplace. Business and Professional Communication is organized around five fundamental principles of communication, providing a useful pedagogical framework for the reader. These principles are applied to a variety of business and professional contexts, including workplace relationships, interviewing, group and team work and giving presentations. Readers learn how to be aware of their communication, to use verbal and nonverbal messages and listen effectively and then, to adapt their communication to others' needs and styles.

• Unit 1 Communication Principles for Leadership
• Chapter 1 Communicating and Leading at Work
• Chapter 2 Being Aware of Self and Others: Enhancing Communication and Leadership
• Chapter 3 Using Verbal and Nonverbal Messages
• Chapter 4 Listening and Responding
• Chapter 5 Adapting to Differences:nbsp; Personality, Culture and Gender
• Unit 2 Relationship Skills
• Chapter 6 Relating to Others at Work
• Chapter 7 Interviewing Principles and Skills
• Chapter 8 Interviewing Types
• Unit 3 Collaboration Skills
• Chapter 9 Collaborating in Teams
• Chapter 10 Enhancing Team Meetings
• Unit 4 Presentation Skills
• Chapter 11 Developing Your Professional Presentations
• Chapter 12 Supporting and Organizing Professional Presentations
• Chapter 13 Delivering Professional Presentations
• Chapter 14 Informative, Persuasive and Special Presentations
• Appendix A Writing Skills at Work
• Appendix B Managing Time: Managing Information