This text updates traditional topics that have undergone exceptional, and in some cases, unexpected change since 1990 as well as reaching into new areas that have developed. Advances in information technology and especially the advent of the Web have driven a rapid and vast change in academic libraries.
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Reference service in face-to-face and virtual environments / Marie L. Radford & Lorri M. Mon -- Information literacy / Anita Ondrusek -- Research in academic library collection management / Mary F. Casserly -- Knowledge organization / Sherry L. Vellucci -- Leadership research in library and information science / Mark Winston -- Usability testing : method and research / Michael J. Prasse & Lynn Silipigni Connaway -- Measuring the quality of library service through LibQUAL+ / Martha Kyrillidou, Colleen Cook, & S. Shyam Sunder Rao.
