Information systems and outsourcing : studies in theory and practice

A new look at nearly 20 years of theoretical and practical research on IT outsourcing. The book explores how good IT outsourcing theories shape practice and how effective IT outsourcing practices inform theory. It highlights the importance of examining theories borrowed from economics, strategy, and sociology to study IT outsourcing.

• List of Figures p. vii
• List of Tables p. viii
• List of Contributors p. x
• Professional Credits p. xiv
• Acknowledgements p. xvi
• Part I Introduction p. 1
• Chapter 1 Outsourcing Research: Towards More Informed Practice p. 3 Mary C. Lacity and Leslie P. Willcocks
• Part II Theories p. 37
• Chapter 2 Transaction Cost Economics Applied to IT Outsourcing: Findings and Critique p. 39 Mary C. Lacity and Leslie P. Willcocks
• Chapter 3 The Normative Value of Transaction Cost Economics in IT Outsourcing p. 88 Laura Poppo and Mary C. Lacity
• Chapter 4 Domberger's Theory of Contracting Applied to IT Outsourcing p. 113 Peter Seddon and Sara Cullen and Leslie P. Willcocks
• Chapter 5 Contracting and Relationship Theories Applied to IT Outsourcing p. 146 Thomas Kern and Leslie P. Willcocks
• Part III Studies of Practice p. 183
• Chapter 6 Outsourcing Myths and Contracting Realities p. 185 Mary C. Lacity and Rudy Hirschheim
• Chapter 7 Making the Outsourcing Decision p. 212 Mary C. Lacity and Leslie P. Willcocks and David Feeny
• Chapter 8 Taking a Knowledge Perspective on IT and Business Process Outsourcing p. 235 Leslie P. Willcocks and John Hindle and David Feeny and Mary C. Lacity
• Chapter 9 Knowledge Transfer in Offshore Outsourcing p. 249 Joseph W. Rottman and Mary C. Lacity
• Chapter 10 IT Offshore Outsourcing Practices p. 257 Joseph W. Rottman and Mary C. Lacity
• Chapter 11 Selecting and Leveraging Outsourcing Suppliers p. 280 Sara Cullen and Leslie P. Willcocks and Mary C. Lacity
• Chapter 12 Managing Relationships across the Life Cycle of an Outsourcing Arrangement p. 303 Mary C. Lacity and Leslie P. Willcocks
• Chapter 13 IT Sourcing: Reflections on Practice p. 341 Mary C. Lacity and Leslie P. Willcocks
• Chapter 14 IT Offshore Outsourcing: Supplier Lessons on the Management of Expertise p. 366 Ilan Oshri and Julia Kotlarsky and Leslie P. Willcocks
• Chapter 15 Playing "Catch-Up" with Core IS Capabilities: The Secrets of Success p. 390 Leslie P. Willcocks and Peter Reynolds and David Feeny
• Index p. 420