Scenarios, stories, use cases : through the systems development life-cycle

Extending the scenario method beyond interface design, this important book shows developers how to design more effective systems by soliciting, analyzing, and elaborating stories from end-users Contributions from leading industry consultants and opinion-makers present a range of scenario techniques, from the light, sketchy, and agile to the careful and systematic Includes real-world case studies from Philips, DaimlerChrysler, and Nokia, and covers systems ranging from custom software to embedded hardware-software systems

• Preface
• Biographies and Photographs
• Part I Overview
• Chapter 1 Introduction: Scenarios in System Development
• Chapter 2 Scenario-Based Approaches
• Part II Scenarios through the System Life-Cycle: Techniques
• Chapter 3 Scenarios in Requirements Discovery
• Chapter 4 Scenarios for Innovation: Developing Scenario-Based User Needs Analysis (SUNA)
• Chapter 5 Running a Use Case/Scenario Workshop
• Chapter 6 Alternative World Scenarios to Assess Requirement Stability
• Chapter 7 Negative Scenarios and Misuse Cases
• Chapter 8 Authoring Use Cases
• Chapter 9 Systematic Scenario Walkthroughs with Art-Scene
• Chapter 10 The Role of Scenarios in Contextual Design: From User Observations to Work Redesign To Use Cases
• Chapter 11 A Scenario-Based Design Method Human-Centred Interaction Design
• Chapter 12 Use Case-Based Software Development
• Chapter 13 User Stories in Agile Software Development
• Chapter 14 Use Cases, Test Cases
• Chapter 15 Project Stories: Combining Life-Cycle Process Models (Andrew Farncombe)
• Part III Scenarios in Action: Case Studies
• Chapter 16 Story Use and Reuse in Automotive Systems Engineering
• Chapter 17 Use and Misuse Cases in Railway Systems
• Chapter 18 Scenarios in Air Traffic Control (ATC)
• Chapter 19 Scenarios and Quality Requirements in Telecommunications
• Chapter 20 Scenarios in Rail Rolling Stock with Reveal
• Chapter 21 Evaluating Scenarios by Simulation
• Part IV The Way Ahead
• Chapter 22 Putting Scenarios into Practice
• Chapter 23 Teaching Computer Scientists to Make Use
• Chapter 24 What Scenarios (Still) Aren't Good For
• Chapter 25 The Future of Scenarios
• Appendix 1
• Appendix 2
• Appendix 3
• Glossary
• Index