Public libraries and Internet service roles : measuring and maximizing Internet services

In this resource authors Charles McClure and Paul T. Jaeger speak to the ways in which the Internet has had more impact on public libraries than any other technology since the creation of the book.

• Preface p. v
• 1 Identifying Social and Service Roles and Expectations for Public Libraries p. 1
• 2 The Development of the Social Roles of Public Libraries p. 15
• 3 Internet Access in Social Roles of Public Libraries p. 20
• 4 Internet Services and Training in Social Roles of Public Libraries p. 29
• 5 Policy and the Internet in Social Roles of Public Libraries p. 35
• 6 Patron, Community, and Government Expectations and Professional Values p. 44
• 7 Implications of Internet-Enabled Roles p. 49
• 8 Community Needs, Service Roles, and Planning p. 56
• 9 Selecting Internet-Enabled Service Roles p. 62
• 10 The Future of Internet-Enabled Service Roles p. 69
• 11 Challenges from Professional Resistance and Public Policy p. 73
• 12 Roles and Expectations in Research, Education, and Advocacy p. 83
• 13 Roles and Expectations and the Future of Public Libraries p. 90
• References p. 97
• Acknowledgments p. 105
• Index p. 107