Creating communication : exploring and expanding your fundamental communication skills

Tailored for the "hybrid," fundamental, and introduction courses in speech communications, the second edition of Creating Communication is a brief, practical, and student-friendly introduction to the discipline with a unique theme: Students are "artists," using their words and behaviors to create something new and exciting in their lives and in the lives of others. Designed for skills-based courses, Creating Communication provides students with the basic communication skills necessary to improve their public-speaking, group, interpersonal intercultural, leadership, and interviewing communication. The book helps students develop a greater understanding of the importance of communication skills and motivates them to learn more about communication studies. Thorough yet concise, Creating Communication, Second Edition, covers a full range of topics in a clear, organized, and engaging way. In his distinctive conversational tone, Fujishin encourages students to implement powerful changes in the way they communicate with others, empowering them to create more productive and meaningful lives as "artists of communication."

• Preface p. xi
• Chapter 1 Creating Effective Communication in Your Life p. 1
• You Are an Artist of Communication p. 2
• The Process of Communication p. 3
• Verbal and Nonverbal Communication p. 5
• Components of Communication p. 5
• Models of Communication p. 7
• Perception p. 10
• Principles of Communication p. 14
• Do You Enlarge or Diminish Others? p. 17
• Exploring Creative Tasks p. 17
• Expanding Your Creative Thinking p. 17
• Chapter 2 Creating Positive Communication with Yourself p. 19
• What Do You Say to Yourself? p. 19
• Creating New Messages to Yourself p. 20
• Your Self-Concept p. 22
• How Self-Concept Develops p. 22
• Listening Creatively to Yourself p. 24
• Speaking Creatively to Yourself p. 28
• Creating Positive Communication: The S.E.L.F. T.A.L.K. Technique p. 32
• Exploring Creative Tasks p. 34
• Expanding Your Creative Thinking p. 34
• Chapter 3 Creating Expressive Verbal Communication p. 36
• Verbal Communication p. 37
• Principles of Verbal Communication p. 37
• I-Statements-Owning Your Language p. 40
• The Four Levels of Communication p. 41
• Self-Disclosure p. 43
• Gender Differences in Conversational Styles p. 46
• Creating Expressive Verbal Messages: The C.R.E.A.T.I.V.E. Technique p. 49
• Exploring Creative Tasks p. 51
• Expanding Your Creative Thinking p. 52
• Chapter 4 Creating Supportive Nonverbal Communication p. 53
• Nonverbal Communication p. 54
• Principles of Nonverbal Communication p. 54
• Types of Nonverbal Communication p. 57
• Creating Expanded Nonverbal Communication: The T.O.U.C.H. Technique p. 61
• Exploring Creative Tasks p. 63
• Expanding Your Creative Thinking p. 64
• Chapter 5 Creating Spacious Communication with Another Culture p. 65
• Creating Spacious Communication p. 66
• Components of Culture p. 66
• Characteristics of Culture p. 67
• Verbal and Nonverbal Cultural Variables p. 70
• Creating Communication with Another Culture: The I.N.V.I.T.E. Technique p. 73
• Exploring Creative Tasks p. 76
• Expanding Your Creative Thinking p. 77
• Chapter 6 Creating Receptive Communication as a Listener p. 78
• The Importance of Listening p. 78
• The Process of Listening p. 79
• Listening Styles to Avoid p. 79
• Barriers to Listening p. 81
• Acceptance-The Basis of Listening p. 82
• Active Listening p. 85
• Four Types of Questions p. 89
• Creating Receptive Communication: The E.A.R.S. Technique p. 91
• Exploring Creative Tasks p. 93
• Expanding Your Creative Thinking p. 93
• Chapter 7 Creating Healthy Communication in Relationships p. 95
• Three Kinds of Relationships p. 96
• The Circular Stages of Relationships p. 96
• Principles of Healthy Relationships p. 98
• Best Relationship Interview p. 99
• Creating Healthy Relationships: The B.O.N.D. Technique p. 100
• Creating Healthy Self-Disclosure p. 102
• Maintaining a Healthy Relationship p. 103
• Resolving Relationship Conflicts p. 105
• Guidelines for Resolving Conflict p. 107
• Forgiveness p. 108
• Exploring Creative Tasks p. 111
• Expanding Your Creative Thinking p. 111
• Chapter 8 Creating Cooperative Communication in Groups p. 112
• Working in Small Groups p. 113
• Elements of a Problem-Solving Group p. 113
• Characteristics of Groups p. 114
• Decision-Making Techniques p. 120
• The Standard Problem-Solving Agenda p. 122
• Researching for a Discussion p. 126
• Creating Effective Groups: The G.R.O.U.P. Technique p. 129
• Exploring Creative Tasks p. 131
• Expanding Your Creative Thinking p. 132
• Chapter 9 Creating Guiding Communication as a Leader p. 133
• Definition of Leadership p. 134
• The Function of Group Leadership p. 134
• Task Guiding Behaviors p. 134
• Social Guiding Behaviors p. 137
• Leadership Styles p. 139
• Leading an Effective Meeting p. 140
• Creating Healthy Leadership: The L.I.G.H.T. Technique p. 145
• Exploring Creative Tasks p. 146
• Expanding Your Creative Thinking p. 147
• Chapter 10 Creating Skillful Communication in a Speech p. 148
• Public Speaking p. 149
• Determining Your Specific Purpose p. 149
• Analyzing the Speaking Situation p. 150
• Researching Your Speech p. 151
• Organizing Your Speech p. 156
• Creating Your Speech Outline p. 159
• Being an Ethical Speaker p. 160
• Speaker Delivery p. 162
• Practicing Your Speech p. 169
• Creating Ease in Giving Speeches: The S.P.E.A.K. Technique p. 172
• Exploring Creative Tasks p. 174
• Expanding Your Creative Thinking p. 174
• Chapter 11 Creating Strategic Communication in Your Speeches p. 176
• Informative Strategies p. 177
• Informative Strategy Goals p. 177
• Basic Informative Speech Structures p. 180
• Persuasive Strategies p. 185
• Persuasive Strategy Goals p. 185
• The Proposition p. 186
• Three Means of Persuasion p. 186
• Basic Persuasive Speech Structures p. 192
• Creating Successful Speeches: The F.O.C.U.S. Technique p. 194
• Exploring Creative Tasks p. 197
• Expanding Your Creative Thinking p. 197
• Chapter 12 Creating Successful Communication During an Interview p. 199
• Interviewing p. 200
• The Information-Gathering Interview p. 200
• The Employment Interview p. 203
• Creating a Successful Interview: The W.I.N. Technique p. 212
• Creating Creative Tasks p. 214
• Expanding Your Creative Thinking p. 214
• Afterword p. 216
• References p. 217
• Index p. 223