Knowledge management in action : IFIP 20th World Computer Congress, Conference on Knowledge Management in Action, September 7-10, 2008, Milano, Italy

International Federation for Information Processing The IFIP series publishes state-of-the-art results in the sciences and technologies of information and communication. The scope of the series includes: foundations of computer science; software theory and practice; education; computer applications in technology; communication systems; systems modeling and optimization; information systems; computers and society; computer systems technology; security and protection in information processing systems; artificial intelligence; and human-computer interaction. Proceedings and post-proceedings of refereed international conferences in computer science and interdisciplinary fields are featured. These results often precede journal publication and represent the most current research. The principal aim of the IFIP series is to encourage education and the dissemination and exchange of information about all aspects of computing. For more information about the 300 other books in the IFIP series, please visit www.springer.com. For more information about IFIP, please visit www.ifip.org.

• Preface p. ix
• Invited Talk: Taking a Knowledge Perspective - The Future of Knowledge p. 1 Laurence Prusak
• Core Knowledge Management in a Designer Community of the Automotive Field p. 3 Stefania Bandini and Sara Manzoni and Fabio Sartori
• "KT" CarePacks - Collaboration Patterns for Knowledge Transfer: Learning from IS/IT-Outsourcing Case at a Swiss Financial Institution p. 17 Malgorzata Bugajska
• Knowledge Artifacts as Bridges between Theory and Practice: The Clinical Pathway Case p. 37 Federico Cabitza and Carla Simone and Marcello Sarini
• Managing Knowledge in Urban Planning: Can Memory Support Systems Help? p. 51 Adele Celino and Grazia Concilio and Anna De Liddo
• Building a Framework for Actions and Roles in Organizational Knowledge Transfer p. 67 Alexander Hoffmann
• CoLinK: Cooperative Knowledge Management for Engineering Teams p. 81 Michael Klingemann and Jürgen Friedrich
• Conceptual Model of Activity as Tool for Developing a Dementia Care Support System p. 97 Helena Lindgren
• On Problems, Requirements and Solution Approaches when Supporting Knowledge Intensive Processes in Industry p. 111 Christian Lütke Entrup and Thomas Barth
• Third Generation Knowledge Management in Action: Relational Practices in Swiss Companies p. 125 Jens O. Meissner and Patricia Wolf
• Knowledge Management-in-action in an EUD-oriented Software Enterprise p. 139 Bernhard Nett and Johanna Meurer and Gunnar Stevens
• Business Finder - A Tool for Regional Networking among Organizations p. 151 Tim Reichling and Benjamin Moos and Volker Wulf
• Knowledge Management Capability Framework p. 165 Birinder Sandhawalia and Darren Dalcher
• DYONIPOS: Proactive Support of Knowledge Processes p. 181 Silke Weiß and Josef Makolm and Doris Reisinger
• A Community of Knowledge Management Practitioners: Mirroring Power across Social Worlds p. 195 Hiroko Wilensky and Norman Makoto Su and David Redmiles and Gloria Mark
• Author Index p. 209