The business-oriented CIO : a guide to market-driven management

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Where to find it

Information & Library Science Library

Call Number
HD30.2 .T496 2008
Status
In-Library Use Only

Authors, etc.

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Summary

The Business-Oriented CIO: A Guide to Market-Driven Management introduces the Market Driven Management approach, which applies and adapts some of the best for-profit business thinking for use by CIOs and IT managers. IT departments are integral parts of businesses; if the electronic components like e-commerce sites fail, the business will come to a screeching halt. Run your IT department like a business rather than a reactive entity that only functions to fix problems, and transform your image from that of service center to a true business partner.

Contents

  • Preface
  • Acknowledgements
  • Part 1 The Fundamentals.
  • Chapter 1 In Search of Overhead Heroes
  • Chapter 2 It Governance
  • Chapter 3 It Strategy and Planning
  • Chapter 4 Portfolio Management
  • Part 2 Learning from the Best.
  • Chapter 5 Customer Management
  • Chapter 6 Market Intelligence
  • Chapter 7 Service-Offering Management
  • Chapter 8 Performance Management
  • Part 3 Pushing the Envelope.
  • Chapter 9 Organizational Competencies
  • Chapter 10 In Search of Customer Service
  • Chapter 11 Local Heroes
  • Index

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