Techniques and tools for the design and implementation of Enterprise Information Systems

Offers insight into the effective design and implementation of enterprise information systems to improve communication and integration between partnering firms to achieve an integrated global supply chain.

• Preface p. vii
• Chapter I Applying Collaboration Theory for Improving ERP System-User Interaction p. 1 Wendy Lucas and Tamara Babaian and Heikki Topi
• Chapter II A Component-Based Tool Architecture for Performance Modeling and Optimization p. 22 Michael Syrjakow and Elisabeth Syrjakow and Helena Szczerbicka
• Chapter III The Critical Success Factors Across ERP Implementation Processes p. 57 Ivan K.W. Lai
• Chapter IV Integrated Design System: An Information Processing Approach for Knowledge-Based Product Development p. 86 Quangang Yang and Carl Reidsema
• Chapter V Behavioral Aspects in Strategic Transformation of Organizations p. 122 Purnendu Mandal
• Chapter VI Decisional DNA and the Smart Knowledge Management System: A Process of Transforming Information into Knowledge p. 149 Cesar Sanin and Edward Szczerbicki
• Chapter VII Organizational Readiness to Adopt ERP: An Evaluation Model for Manufacturing SMEs p. 176 Louis Raymond and Suzanne Rivard and Danie Jutras
• Chapter VIII Design and Development of ISO 9001:2000-Based Quality Management Information System p. 204 M. Sakthivel and S.R. Devadasan and S. Vinodh and S. Ragu Raman and S. Sriram
• Chapter IX Motivational Aspects of Legitimate Internet File Sharing and Piracy p. 229 Alan D. Smith
• Chapter X The Next Generation of Customer Relationship Management (CRM) Metrics p. 258 Timothy Shea and Ahern Brown and D. Steven White and Catharine Curran and Michael Griffin
• Chapter XI Development of Intelligent Equipment Diagnosis and Maintenance System using JESS: Java Expert System Shell Technology p. 271 Yin-Ho Yao and Gilbert Y.P. Lin and Amy J.C. Trappey
• Chapter XII Measuring of Web Performance as Perceived by End-Users p. 293 Leszek Borzemski
• Chapter XIII Information System Development: Using Business Process Simulation as a Requirements Engineering Tool p. 326 Tony Elliman and Tally Hatzakis and Alan Serrano
• Chapter XIV Selfish Users and Distributed MAC Protocols in Wireless Local Area Networks p. 347 Ratan K. Guha and Sudipta Rakshit
• About the Contributors p. 382
• Index p. 393