Usability testing and research

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Where to find it

Information & Library Science Library

Call Number
QA76.9.U83 B362 2002
Status
Available

Authors, etc.

Names:

Summary

Built on a solid foundation of current research in the field, Usability Testing and Research provides a comprehensive, up-to-date perspective in this increasingly important area of technical communication.

Contents

  • Foreward by the Series Editor
  • Preface
  • 1 What Is Usability and What is Usability Testing?
  • The Times Have Changed
  • What Is Usability?
  • What Is User-Centered Design?
  • What Is Usability Testing?
  • Test Models
  • Cost-Justifying Usability
  • Summary
  • Questions/Topics for Discussion
  • Exercises
  • References
  • 2 Other Methods for Getting Feedback About Usability
  • Feedback from Experts
  • Feedback from Users
  • Summary
  • Questions/Topics for Discussion
  • Exercises
  • References
  • 3 User and Task Analysis
  • Conceptual Design
  • User and Task Analysis
  • Planning a Site Visit
  • How Users Learn
  • Understanding Web Users
  • Summary
  • Questions/Topics for Discussion
  • Exercises
  • References
  • 4 Iterative Testing for User-Centered Design
  • Summative Evaluation Versus Formative Evaluation
  • Paper Prototyping
  • Medium and High Fidelity Prototyping
  • Summary
  • Questions/Topics for Discussion
  • Exercises
  • References
  • 5 Planning For Usability Testing
  • Establishing the Team
  • Defining the Issues and Audience
  • Putting Planning into Practice: Hotmail Example
  • Setting Goals and Measurements
  • Establishing the User Profile
  • Selecting the Tasks to Test
  • Determining How to Categorize the Results
  • Writing the Test Plan
  • Summary
  • Questions/Topics for Discussion
  • Exercises
  • References
  • 6 Preparing For Usability Testing
  • Creating the Screening Questionnaire
  • Recruiting Participants
  • Creating Scenarios
  • Creating Post-Task and Post-Test Questionnires
  • Defining Team Members' Roles
  • Conducting the Walkthrough and the Pilot
  • Summary. Questions/Topics for Discussion
  • Exercises
  • References
  • 7 Conducting The Usability Test
  • A Typical Test Day
  • Meeting the Participant
  • Briefing the Participant
  • Handling Help Calls
  • Handling Visitors
  • Organizing the Data
  • Collating Data Into Findings
  • Summary
  • Questions/Topics for Discussion
  • Exercises
  • References
  • 8 Analyzing and Reporting Results
  • Analyzing the Findings
  • Reporting the Results
  • Questions/Topics for Discussion
  • Exercises. References
  • 9 Web Usability
  • Problems with the Web-Does
  • It Have to Be This Hard? Putting the User First
  • Design Principles for Web Architecture
  • Usability Heuristics for the Web
  • Other Tools for Web Analysis
  • Lab or Field Testing of Web Usability
  • Putting All the Methods Together
  • Summary
  • Questions/Topics for Discussion
  • Exercises
  • References
  • Appendix: Making It Work As A Team
  • Why Work In Teams
  • Dimensions of Group Dynamics
  • Leadership in Groups
  • Managing Effective Meetings
  • Dynamics of Successful Teams
  • Summary
  • References

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